Effective October 10, 2026

Contact us before returning an item

Please use our contact form with your order reference, the item and the reason for your request. We will provide the appropriate return instructions and address for that case. Do not send returns to an unconfirmed address or directly to a supplier without authorization.

Standard returns

For non-personalized apparel, request a return within 30 days of delivery. Items must be unworn, unwashed and in their original condition. For a change of mind or a size selection error, the customer pays return shipping; the original shipping charge is not refunded unless required by law.

Damaged, incorrect or defective items

Contact us promptly if an item arrives damaged, defective or different from your order. Describe the issue and keep the item and packaging. We will assess the problem and arrange an appropriate replacement or refund, including reasonable shipping costs where the problem is our responsibility. This policy does not limit mandatory consumer rights.

Refunds

After a return or refund request is approved, a refund is issued to the original payment method. We aim to initiate approved refunds within 7 business days; the payment provider or bank may take additional time to post the credit. Existing orders are handled through the payment method originally used.

Cancellations and fulfillment delays

Please see our order changes and cancellation policy. If we cannot fulfill an accepted order or you decline a proposed shipping delay, we will cancel the affected order and provide a refund as required.

Current order availability

Online payments are temporarily unavailable. You can browse products and prepare a cart, but no new order or payment can be submitted through this website at present.