Return & Refund Policy

We value your satisfaction and are committed to providing a seamless shopping experience. Please review our policy below for returns, refunds, and exchanges.

RETURN

You have 14 days from the delivery date, as shown in your tracking information, to request a return.

To be eligible for a return:

  • Your item must be unused, unwashed, and in the same condition as when you received it.

  • It must be returned in the original packaging with all tags and labels intact.

Non-returnable items:

  • Customized or personalized products (e.g., printed designs created per customer requests).

  • Clearance or sale items.

REFUND

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

  • Approved refunds will be processed within 5-10 business days, depending on your payment provider.

  • Refunds are issued only for regular-priced items. Sale or discounted items are non-refundable.

EXCHANGES

We only replace items if they are defective, damaged, or the wrong item was sent.
To request an exchange, visit the Contact Us section in the Footer of our website within 14 days from the delivery date.

SHIPPING FOR RETURNS

  • Customers are responsible for return shipping costs unless the product is defective or the wrong item was sent.

  • Use a trackable shipping service to ensure safe delivery of returned items.

  • For returns of items over $75, we recommend purchasing shipping insurance.

We are not responsible for lost or missing return shipments.

CONTACT US

  • For any questions or to initiate a return or exchange, please visit the Contact Us section in the Footer of our website. Our team will respond within 48-72 business hours.

Address: Hong Kong Business: Friendly Print On Demand - Hong Kong Register No: 77266302

Phone number: +84 364058457

(9am - 5pm EST Mon to Sat)

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